How to cancel an order

An order can only be canceled if you have not yet collected it from the sender. To cancel, press the “Cancel order” button on the order card and indicate why you cannot fulfill the order. The app will review your case automatically.

To prevent accidental cancellations, the app will remind you about the rules for canceling an order.

If you do not cancel an order, you are required to complete it.

Don’t cancel orders too often. If you regularly cancel accepted orders, access to your account may be limited.

How to cancel part of a multi-stop delivery

These are usually orders from online stores or restaurants, where you pick up several orders for different recipients from the same sender. If one of the orders isn’t ready or doesn’t meet the requirements, you can cancel it without affecting the other orders. To do this, click on the three dots next to the “Package picked up” button and select “Cancel pickup”.