How to cancel an order

Most orders can only be canceled before they are collected from the sender.

Exception: Orders from restaurants must be canceled before the restaurant starts preparing the food. If the food is already ready, the order must be collected and delivered to the recipient.

To cancel, press the “Cancel order” button on the order card and indicate why you cannot fulfill the order. The app will review your case automatically.

To prevent accidental cancellations, the app will remind you about the rules for canceling an order.

If you do not cancel an order, you are required to complete it.

Don’t cancel orders too often. If you regularly cancel accepted orders, your account access may be restricted.

Multi-stop orders: These types of orders are usually from online stores. If there is a problem with a specific part of an order (e.g., a package is not ready for delivery or does not meet the requirements), you can cancel the pickup of this package without canceling the entire order. To do this, click on the three dots next to the “Package picked up” button and select “Cancel pickup”.