Why access to orders may be restricted

In certain situations, couriers may have their access to orders restricted. Let’s look at why this might happen and how to restore access.

Service standard violations

If a courier receives multiple complaints, their access to orders may be restricted. Violations include:

• Asking for extra payment

• Rudeness

• Not delivering to the door for door-to-door orders

• Taking food orders without an insulated bag

• Setting the order status to “Package delivered” before handing the package over to the recipient

• Damaging the order

• Arriving late

The system will detect certain problems automatically, such as if the courier arrives late for an order or does not respond to the user. In case of repeated issues, the courier is first given a warning. If these violations continue, their access to orders may be restricted.

Once the suspension period has ended, access to orders will be restored automatically.

Misconduct

In case of a serious violation, such as stealing a package, access to orders may be permanently revoked.

Low Ratings

Couriers who maintain a rating of 4.7 to 5 will receive orders. If your rating drops below 4.7, your access to orders will be restricted and the rate will be deactivated.